FAQ
See some of our most frequently asked questions to help you out!
Location
Where is the store located?
We do not have a physical location but we are a fully functional online service, for various needs : Our Customer Experience Trainings, Our Conferences on Caribbean cuisine, Makèt items.
We also have different pick up options to better serve you.
Where are your store hours ?
Prep
No physical address
Monday-Wednesday :
Thursday-Friday : 9am-4pm
Saturday : 8am-3pm
Sunday : Closed
Shipping & Pick Up
How does pick up work?
Within 24-48 hrs of purchase, a confirmation email is sent to you confirming when your package is ready for pick-up with proper details : time, date, address
How does shipping work?
Within 24-48hrs hrs of purchase, a confirmation email is sent with shipping details.
- Free shipping on purchases of $ 75 or more (current promotion).
The products are taken in charge by Canada Post. The delivery time is approximately 5-7 working days. We are not responsible for delays that my happen with Canada Post.
- Express Delivery: Please contact us if you want your package to be delivered faster.
What are the shipping costs?
The prices are based on Canada Post prices. Please take advantage of our promotion of free shipping on all orders of $75 or more.
Corporate Gifts
Do you have corporate gift boxes?
Yes, we have La Boîte Nwäre available.
A curated, customized a gift box of Black Owned Caribbean procucts
Do you offer corporate cooking classes ?
Yes, we absolutely do. Please contact us through our contact form under "general inquiry". We will gladly assist you with your needs.
Do you offer Customer Experience Training for employees ?
Customer Care Training
Are you in the restaurant business and you don't know how to train your employees to provide excellent customer care to clients, do you
have any customer complaints? dissatisfied customers?
With more than 10 years of experience in the field of building relationship and creating experiences. Lola has training in customer care, evaluation of employees, hiring, We can help you!
In French, English and Creole.
Book an exploratory meeting exclusively with Lola here through our contact page "general inquiry".
Lola Lakay Exclusives
Does my gift card have an expiration date?
No, all gift cards issued by Cuisine Lakay Lola have no expiration date.
Do you use local ingredients?
Absolutely! It is a priority for us here at Cuisine Lakay Lola. We are careful in the choice of places where we purchase our ingredients, and we also have partnerships with local farms
We also have the recognition from Aliments du Quebec as making it a priority to choose local ingredients.
What are the nutritional values in your homemade goods?
Please refer to the ingredient labels on our products for nutritional values.
Are your signature goods available elsewhere?
Our signature products (DousSeurs, Epis, Konfiti, Pikliz) can be purchased here for you convenience.
Be on the lookout for our ready-to-eat meals.
Are your products allergy friendly?
Our products may have come in contact with certain allergens. Be sure to read carefully labels
Do you take interns (Stages) ?
Yes! Absolutely. We offer internships in various fields: culinary arts, photography, communications, graphic artist, etc. Please send us a request through our contact page.
Are you hiring?
We are always looking for new talent. Please get in contact with us
Vendor Request & Collabs
If I am not registered with a NEQ, can my products be sold on Cuisine Lakay Lola’s online platform?
We are accepting vendors that are registered with a NEQ number. And for any food related transformed products, they must have their MAPAQ permit and have taken and completed the Hygiene and safety class training
How do you select the products available in your store?
The products that Cuisine Lakay Lola carries have been tried and tested and handpicked by Lola, or come to us directly from the vendor. We are then able to gather feedback and find out how customers respond to the products before making it available to our customers.
How do I become a vendor with Cuisine Lakay Lola?
Please contact us directly on our Contact page and the message will be sent directly Please send all inquiries to: info@cuisinelakaylola.com
Are you open to collaborations?
Yes, please contact us and share with us what you have in mind and we will gladly get back to you.
Catering services
Do you offer catering services ?
Yes, please fill out your catering services request in our CONTACT form and it will be a pleasure to get back to you.
What are the menu options for your catering services ?
At the present time, this is a personalized on demand request. Please contact us to discuss your needs, and book the date of your event.
Do you cater to small or large events ?
